INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes. We strive to ensure that all product images accurately represent the items we sell. However, packaging, colors, or branding may occasionally vary slightly due to manufacturer updates. Rest assured, you will receive the genuine product that matches the description and specifications listed on the product page.

Where can I view my sales receipt?

After placing your order, you will receive an order confirmation via email or WhatsApp. If you need a copy of your invoice or sales receipt, simply contact our customer support team with your order number, and we will be happy to assist you.

How can I return an item?

We accept returns for unopened and unused products within 7 days of delivery. To initiate a return, please contact us via WhatsApp or email with your order details. Once approved, you can return the item to our store. Please note that opened e-liquids, pods, coils, disposable vapes, and other consumable products cannot be returned for hygiene and safety reasons.

Will you restock items indicated as "Out of Stock?"

Yes. We regularly restock our most popular vape devices, e-liquids, pods, disposables, and accessories. If a product is currently out of stock, we recommend checking back soon or contacting our support team for an estimated restock date.

Where can I ship my order?

We currently deliver across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Al Ain, Ras Al Khaimah, Fujairah, and other Emirates. Delivery charges and delivery times may vary depending on your location. Free delivery is available for qualifying orders according to our delivery policy.

How long does delivery take?

Orders within Dubai are typically delivered on the same day when placed during delivery hours. Orders to Abu Dhabi and other Emirates are usually delivered within 24 hours. Delivery times may vary during public holidays or peak periods.

What payment methods do you accept?

We accept Cash on Delivery (COD), Visa, MasterCard, debit cards, and bank transfers. All transactions are processed securely to ensure your personal and payment information remains protected.

What should I do if I receive a damaged or defective product?

If you receive a damaged or faulty item, please contact us immediately with your order number and photos of the issue. Our team will review your request and arrange a replacement or warranty claim if applicable.

Do your products come with a warranty?

Selected vape devices are covered by a limited warranty against manufacturing defects. Warranty coverage does not apply to consumable items such as e-liquids, coils, pods, batteries, chargers, or damage caused by misuse, drops, water exposure, or normal wear and tear.

How can I contact customer support?

You can reach our customer support team via WhatsApp, email, or phone during business hours. We are always happy to help with product recommendations, order updates, returns, or technical support.

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